Dear valued customer

We are delighted to announce a significant milestone for Shipex: the acquisition of the ISO9001:2015 quality certification. This achievement is an official recognition of our commitment to delivering services of the highest quality.

The ISO9001:2015 certification is an international benchmark, signifying that we consistently try to meet and exceed customer expectations while adhering to industry regulations. This standard focuses on customer satisfaction, informed decision-making, and a commitment to continuous improvement in all our processes.

At the core of Shipex's values are two fundamental principles: providing an exceptional customer experience and maintaining operational excellence. The attainment of the ISO9001:2015 certification reinforces these key tenets, illustrating our dedication to not just fulfilling, but surpassing, customer expectations in every interaction.

The enhanced focus on customer experience is translated not only into our operational processes such as maintaining customer specific SOPs or performing risk assessment however is also mirrored in the follow-up of claims and customer complaints among other services.

This certification is more than just an accolade; it is a pivotal step in our journey towards enhanced customer-centric operations. Adhering to the ISO9001:2015 standards positions Shipex to further elevate our service quality, ensuring a seamless and satisfying experience for all our clients.

With this certification, both our existing and potential clients can look forward to a refined and seamless logistics experience. It is a demonstration of our ongoing commitment to operational optimization and service excellence.

The ISO9001:2015 certification not only underscores our dedication to quality but also reinforces Shipex’s standing as a dynamic and respected freight forwarder. It is a testament to our ongoing commitment to delivering unparalleled service and ensuring each client’s journey with us is marked by reliability and satisfaction.

Please feel free to reach out to us for any further information or assistance.

Best regards

The Shipex Team